What sizes do you offer?
We offer sizes ranging from Small to X-Large. You can check our detailed size guide for each product on the respective product page to find your perfect fit.
Can I exchange my item for a different size or color?
Yes, you can exchange your item for a different size or color, subject to availability. Please initiate the process by emailing us at contact@shopaltego.com within 7 days of receiving your order.
How long does shipping take?
Orders are typically processed within 1-2 business days and delivered within 5-7 business days, depending on your location.
What is your return policy?
We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with security tag intact. For more details refer our Return & Refund Policy.
How do I initiate a return or exchange?
To start a return or exchange, simply email us at contact@shopaltego.com within 7 days of receiving your order. We’ll arrange a return pickup and process your refund or exchange. Please refer Return Policy here.
Who covers the return shipping costs?
In case of a defective or damaged product, Altego will cover the return shipping costs. However, if the return is due to a size issue or personal choice, the customer is responsible for covering the return shipping.
How long does it take to process a refund?
Once we receive the returned product in its original condition, refunds will be initiated within 3-5 business days.For details please refer Refund Policy.
How can I track my order?
Click on track order button below.