Privacy Policy of ALTEGO
Effective Date: October 1, 2024
At ALTEGO, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. By using our website and services, you consent to the collection, storage, and use of your information as described in this policy.
1. Information We Collect
We collect various types of information from our customers to provide and improve our services. The personal data we collect includes:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (credit/debit card details, transaction history)
2. How We Use Your Information
We use your personal information for multiple purposes to enhance your experience and ensure smooth service delivery. These include but are not limited to:
- Processing and fulfilling orders: Managing payments, sending order confirmations, shipping notifications, and handling returns or refunds.
- Customer service support: Assisting with inquiries, product information, returns, and resolving issues efficiently.
- Marketing and promotional communications: Sending you updates, newsletters, special offers, and other promotional information that may be of interest to you (you can opt out at any time).
- Personalizing your experience: Offering personalized product recommendations based on your browsing history and purchase behavior.
- Improving our services: Analyzing user interactions, preferences, and website performance to enhance customer experience and develop new features.
- Fraud prevention: Detecting and preventing fraudulent transactions and activities.
- Compliance with legal obligations: Fulfilling legal and regulatory requirements.
3. How We Share Your Information
We value your privacy and only share your personal information in limited circumstances, strictly for the operation and improvement of our services:
- Shipping Partners: We share your name, shipping address, and contact details with our trusted shipping partners to ensure the smooth and timely delivery of your orders.
- Payment Processors: Your payment details are securely processed through our encrypted payment gateways, ensuring your financial data is protected.
- Third-Party Service Providers: We may use analytics providers and marketing platforms to track behavior, provide targeted ads, and improve our website. These third-party providers are bound by confidentiality agreements and do not use your information for their own purposes.
- Legal and Regulatory Requirements: If required by law, we may disclose your personal information to authorities to comply with legal obligations, such as fraud prevention or enforcement of our terms of service.
We do not sell, trade, or rent your personal data to outside parties for their own marketing purposes.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. This includes:
- Secure payment gateways to process your financial transactions.
- Encryption of customer data stored on our servers, protecting it from unauthorized access.
- Strict access controls ensuring that only authorized personnel can access sensitive customer information.
However, while we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Use of Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies on our website for a variety of purposes, such as:
- Website analytics: To understand how you use our website, improve performance, and enhance user experience.
- Personalized advertising: To display relevant ads based on your previous interactions and browsing history.
- Behavior tracking: To monitor your preferences and offer tailored product suggestions.
- Shopping experience: To remember your shopping cart, preferences, and login details for ease of use.
You can control the use of cookies through your browser settings, though disabling certain cookies may impact your user experience.
6. Data Retention
We retain your personal information for as long as necessary to provide services to you and fulfill the purposes described in this Privacy Policy, or as required by law. This typically means we will keep your information for the duration of your association with ALTEGO, including any active accounts or interactions. After this period, your data will either be anonymized or securely deleted.
7. Your Rights and Choices
You have the right to:
- Access your data: Request a copy of the personal information we hold about you.
- Request corrections: Ask for any inaccurate or incomplete information to be updated.
- Request deletion: You can request that we delete your personal information from our systems.
- Opt out of marketing communications: You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link in our emails.
To exercise any of these rights, please contact us at contact@shopaltego.com
8. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will notify you by posting a prominent notice on our website or through a pop-up or prompt.
We encourage you to review this page periodically for the latest information on our privacy practices.
9. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please reach out to us at:
ALTEGO
Email: contact@shopaltego.com
Phone: +91 98923 21426 (WhatsApp Only)
Address: Mumbai, Maharashtra, India.